Frequently Asked Questions
Do you offer military discounts?
Yes, we offer 10% off round-trip transports for military and veterans. This discount applies to all our services including medical transportation and airport transfers.What's the senior discount?
Seniors receive 15% off rides every Wednesday within 8 miles of Fayetteville. This discount applies to all our transportation services for senior passengers.Are your vehicles wheelchair accessible?
Yes, we have modern vehicles equipped for full wheelchair and mobility-aid support. Our experienced drivers ensure safety and comfort for passengers with mobility challenges.How early do you arrive?
We arrive before your scheduled time, not just on time. Our motto is 'We're not on time. We're before time' ensuring you never miss appointments.Do you serve areas outside Fayetteville?
Yes, we serve Spring Lake, Hope Mills, Raeford, Lumberton, and Dunn, NC. We also provide long-distance transport to Raleigh, Durham, Charlotte, and Greensboro.Can you help load groceries?
Yes, our drivers help load and unload groceries or packages with care during grocery and pharmacy transport trips around Fayetteville.Do you offer recurring rides?
Yes, we offer recurring ride packages for work, therapy, or dialysis visits with predictable pricing and preferred time slots for regular clients.Are you licensed for medical transport?
Yes, we're fully licensed for public and medical transport with over 25 years of transportation experience. We serve Cape Fear Valley and Womack Army Medical Centers.Do you monitor flights?
Yes, our airport transfer service includes flight monitoring and early arrival guarantee for smooth curb-to-door transitions to and from Fayetteville.Can you transport students daily?
Yes, we provide daily and recurring student transportation with licensed, background-checked drivers. We serve neighborhoods near Terry Sanford, E.E. Smith, and Westover schools.
How far in advance should I book?
Book local trips 24-48 hours ahead and out-of-town rides 48-72 hours in advance. This ensures vehicle availability and proper scheduling for your medical appointments or other transport needs.What makes your service different from others?
We arrive before your scheduled time, not just on time. Our motto 'We're before time' ensures you never miss appointments, backed by 25+ years of experience and wheelchair-accessible vehicles.Do you provide wheelchair accessible vehicles?
Yes, we operate modern vans equipped for full wheelchair and mobility-aid support. Our trained drivers ensure safe, comfortable transport for passengers with all types of mobility challenges.What areas do you serve besides Fayetteville?
We serve Spring Lake, Hope Mills, Raeford, Lumberton, and Dunn locally. For longer distances, we provide transport to Raleigh, Durham, Charlotte, and Greensboro with advance booking.Can you transport patients to dialysis regularly?
Yes, we offer recurring ride packages for dialysis, therapy, and other regular medical treatments. These packages provide predictable pricing and preferred scheduling for consistent healthcare needs.What's included with airport transfer service?
Airport transfers include flight monitoring, early arrival guarantee, and curb-to-door service. We track delays automatically and adjust pickup times so you never miss your flight.How do your discounts work?
Veterans and military get 10% off round-trip bookings on all services. Seniors receive 15% off rides every Wednesday within 8 miles of Fayetteville, honoring their service and needs.What medical facilities do you serve?
We provide direct service to Cape Fear Valley Medical Center, Womack Army Medical Center, and area clinics throughout Cumberland County with trained drivers experienced in medical transport.Are your drivers licensed for medical transport?
Yes, we're fully licensed for public and medical transportation with over 25 years of experience. All drivers are background-checked and trained in patient handling and safety protocols.
